Sell Your Sony WH-1000XM4 Headphones

Your Sony headphones qualify as New if ALL of the following are true:

• 100% functional and brand new in a factory sealed box
• Manufacturer seal has never been broken
• Original packaging is sealed and unopened
• Never paired, worn, activated, or used
• Original ear pads, charging cable, audio cable, case, and included accessories are present
• No scratches, scuffs, dents, cracks, stains, fabric wear, or signs of handling
• Battery has never been used as a customer-owned device, if applicable
• Not linked to any Bluetooth profile, app account, device lock, or account restriction
• Not Eligible: Sony headphones reported lost or stolen, account locked, activation restricted, unsafe to handle, or attached to MDM / IT policy are not eligible for regular trade-in value.

Your Sony headphones qualify as Excellent if ALL of the following are true:

• 100% fully functional
• Look like new with zero scratches, scuffs, stains, dents, or visible marks
• Ear cups, headband, hinges, sliders, and frame are clean and undamaged
• Ear pads are clean, firm, and free from peeling, cracking, tearing, or heavy wear
• Audio is clear and balanced with no distortion, buzzing, crackling, low volume, or imbalance
• Active Noise Cancellation works properly, if applicable
• Ambient Sound / Transparency mode works properly, if applicable
• Bluetooth pairing, wired audio, buttons, touch controls, volume controls, and Sony Headphones Connect app features work properly
• Microphones work properly for calls and voice commands
• Battery charges normally and holds charge with no abnormal drain, if applicable
• Charging port and audio port are clean, secure, and fully functional
• All parts are original with no aftermarket ear pads, housing, battery, speaker, or internal parts
• No engravings or permanent markings
• No signs of liquid damage, corrosion, heavy residue, smoke odor, or hygiene contamination
• Device has been unpaired, reset, and removed from any connected app or device profile
• Not Eligible: Sony headphones reported lost or stolen, account locked, activation restricted, unsafe to handle, or attached to MDM / IT policy are not eligible for regular trade-in value.

Your Sony headphones qualify as Very Good if ALL of the following are true:

• 100% fully functional
• Minimal signs of use only
• Ear cups, headband, hinges, sliders, and frame may show very light surface wear
• Ear pads may show light use but are not peeling, cracked, torn, or heavily worn
• No cracks, broken parts, loose hinges, damaged sliders, or damaged housing
• Audio is clear with no major distortion, buzzing, crackling, low volume, or sound imbalance
• Active Noise Cancellation works properly, if applicable
• Ambient Sound / Transparency mode works properly, if applicable
• Bluetooth pairing, wired audio, buttons, touch controls, volume controls, and Sony Headphones Connect app features work properly
• Microphones work properly for calls and voice commands
• Battery charges normally and holds charge without major issues, if applicable
• Charging port and audio port are functional
• All parts are original with no aftermarket ear pads, housing, battery, speaker, or internal parts
• No engravings or permanent markings
• No signs of liquid damage, corrosion, heavy residue, smoke odor, or hygiene contamination
• Device has been unpaired, reset, and removed from any connected app or device profile
• Not Eligible: Sony headphones reported lost or stolen, account locked, activation restricted, unsafe to handle, or attached to MDM / IT policy are not eligible for regular trade-in value.

Your Sony headphones qualify as Good if ALL of the following are true:

• 100% functional
• Normal signs of use are present
• Ear cups, headband, hinges, sliders, and frame may show visible surface scratches, light scuffs, or minor wear
• Ear pads may show normal wear but are still usable and attached
• No broken hinges, cracked frame, damaged sliders, or missing major parts
• Audio works properly with no major distortion, buzzing, crackling, or severe imbalance
• Active Noise Cancellation works, if applicable
• Ambient Sound / Transparency mode works, if applicable
• Bluetooth pairing, wired audio, buttons, volume controls, and core features work properly
• Microphones work for calls and voice use
• Battery charges and holds a usable charge, if applicable
• Charging port and audio port are functional
• All core functions work properly
• All parts are original
• No liquid damage, corrosion, severe odor, heavy residue, or hygiene contamination
• Device has been unpaired, reset, and removed from any connected app or device profile
• Not Eligible: Sony headphones reported lost or stolen, account locked, activation restricted, unsafe to handle, or attached to MDM / IT policy are not eligible for regular trade-in value.

Your Sony headphones qualify as Poor if ALL of the following are true:

• Device powers on and is functional
• Heavy cosmetic wear is present
• Ear cups, headband, hinges, sliders, or frame may have excessive scratches, scuffs, discoloration, dents, or worn areas
• Ear pads may be heavily worn, flattened, peeling, or cracked but still attached
• Audio still works from both sides
• Bluetooth pairing, wired audio, charging, and basic controls still work where applicable
• Active Noise Cancellation may be weaker but still functions, if applicable
• Ambient Sound / Transparency mode may be weaker but still functions, if applicable
• Microphones may have reduced call quality but still function
• Battery may have reduced runtime but still charges and holds power, if applicable
• No missing major components
• No severe liquid damage, corrosion, unsafe battery swelling, or heavy hygiene contamination
• Device has been unpaired, reset, and removed from any connected app or device profile
• Not Eligible: Sony headphones reported lost or stolen, account locked, activation restricted, unsafe to handle, or attached to MDM / IT policy are not eligible for regular trade-in value.